Frequently Asked Questions
Everything you need to know about our brilliant moissanite jewelry.
What exactly is moissanite and how does it compare to a diamond?
Moissanite is a lab-grown gemstone that closely resembles a diamond but offers more fire and brilliance. It ranks 9.25 on the Mohs scale of hardness, making it extremely durable for everyday wear at a fraction of the cost of a mined diamond.
Do you offer a warranty on your jewelry?
Yes, all Moissanite Outlet jewelry comes with a limited lifetime warranty that covers the optical properties of the stone, including its brilliance and fire. We also provide a 12-month manufacturing warranty against defects in the setting.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. International orders may take 7-14 business days depending on customs processing. All orders include tracking and insurance for your peace of mind.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange. Please note that custom-engraved pieces are final sale.
Will moissanite stones cloud or change color over time?
No, moissanite is chemically stable and will not cloud, fade, or change color over time. Your gemstone will maintain its clarity and sparkle for a lifetime.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna and Affirm, as well as secure checkout via PayPal and Apple Pay.