Returns & Exchanges
We want you to be completely satisfied with your Moissanite Outlet purchase, which is why we offer a 30-day return policy on all unworn jewelry. If your piece doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid insured shipping label will be sent to your email to ensure your moissanite jewelry is protected during transit.
Package Securely
Place the jewelry in its original presentation box and include all certification cards; pack everything inside a sturdy shipping box to prevent damage.
Receive Your Refund
After our quality assurance team inspects the item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing